1. Introduction
Yarra Fine Foods (“we”, “our”, “us”) respects your right to privacy and is committed to safeguarding the personal information of our customers, visitors, and users of our website (www.yarrafinefoods.com.au). This policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following types of personal information:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Information about your purchases and preferences
- IP address, browser type, device information, and usage data (via cookies and analytics tools)
We only collect personal information that is necessary for us to provide our products and services to you.
3. How We Collect Personal Information
We collect personal information directly from you when you:
- Place an order on our website
- Subscribe to our newsletter
- Contact us through our website or email
- Interact with our social media platforms
- Participate in promotions or surveys
We may also use cookies and similar technologies to collect information about how you interact with our site.
4. Why We Collect Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order or enquiry
- Send you marketing communications (you can opt out at any time)
- Improve our website and services
- Comply with legal obligations
5. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers (e.g. payment processors, couriers, marketing platforms)
- Our website hosting and IT support providers
- Legal or regulatory authorities when required by law
We will not sell or rent your personal information to third parties.
6. Overseas Disclosure
Some of our service providers may be located or operate outside Australia. We take reasonable steps to ensure that any overseas recipient of your personal information complies with the APPs or is subject to a law or binding scheme that offers substantially similar protection.
7. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage, encryption, and access controls.
8. Access and Correction
You have the right to access the personal information we hold about you and request correction if it is inaccurate, incomplete, or outdated. To do so, please contact us using the details below.
9. How to Make a Complaint
If you believe we have breached your privacy rights, please contact us at the email below. We will respond to your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Yarra Fine Foods
Email: hello@yarrafinefoods.com.au
Phone: +61 461 427 520
Address: 24 Park Road, Donvale, Victoria – 3111.